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HonestReporting's BACKSPIN - http://backspin.typepad.com/backspin/2008/06/questions-remai.html?cid=119222636#comments:
Media Realignment Campaign

to:  "Questions Remain Over BBC Response"
Tuesday, June 17 2008

I appreciate very much HR's thorough article criticising the BBC's complaints procedure. However it seems maybe a bit naive to see the main difficulties in their cumbersomeme complaints website. The experience of our people is more similar to "lederman"'s: ("i have complained several times to the BBC... They never write back"). To his question "Is there a higher authority above the BBC...?", I can warmly suggest to turn major complaints (on larger than a one-time local problem) to the Chairman of the BBC Board of Governors, which is above and not part of the current BBC activity.
A most relevant reading is: "Handling Major Complaints by the BBC" - on  http://www.take-a-pen.org/english/Articles/Art21112005.htm  


Posted by: Take-A-Pen | Wednesday, June 18, 2008 at 02:50 AM

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